Effective Date: January 10, 2026
At Sōlae Scents, we are committed to protecting the privacy of our community. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our store.
When you visit Sōlae Scents, we automatically collect certain information about your device, including your IP address, time zone, and some of the cookies that are installed on your device. Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number.
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our flame diffusers and home atmosphere products.
We share your Personal Information with third parties to help us provide a seamless experience. For example, we use Shopify to power our online store. We also use Google Analytics to help us understand how our customers shop at Sōlae Scents. Finally, we use your Personal Information to provide you with targeted advertisements or marketing communications via Meta (Facebook/Instagram) and Google that we believe may be of interest to you.
If you are a resident of certain territories (including the EU or California), you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.
For more information about our privacy practices, please contact us by e-mail at support@solaescents.com.1
Last Updated: January 10, 20263
This website is operated by Sōlae Scents. Throughout the site, the terms “we”, 5“us” and “our” refer to Sōlae Scents. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.
We have made every effort to display as accurately as possible the colors and images of our products—specifically our matte black and white fireplace-model flame diffusers. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction.
We reserve the right to refuse any order you place with us. You agree to provide current, complete, and accurate purchase and account information for all purchases made at Sōlae Scents.
In no case shall Sōlae Scents, our directors, officers, or employees be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, or replacement costs, arising from your use of any of our products, including the flame diffuser.6
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in ac8cordance with the laws of your primary place of business.
Questions about the Terms of Service should be sent to us at support@solaescents.com.
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